Our highly-skilled engineers have years of experience
This enables them to effectively support customers with:
Equipment modifications and upgrades
When contacting us, please give us the serial numbers, firmware/software revision of the products being used and what peripheral equipment is connected (if any). A log of the system settings and data outputs is useful.
Maintenance packages are available for Nexus USBL systems; upgraded Nexus 1, Nexus 2 and Nexus Lite systems.
Remote support is available for the Easytrak Nexus by clicking on the button
The majority of problems are due to generator/installation issues or cable and connector failures. When contacting us please provide us with as much information as possible, including model number and serial numbers.
Please remember that lethal, high voltages are used in the equipment so no internal repairs must be undertaken. Only applied acoustics trained engineers should attempt a repair.
In order to return goods to us a Return Materials Authorisation (RMA) number is required.
Please visit our RMA request page where you can find further information and a form which can be completed to begin the process.