Our highly-skilled engineers have years of experience
This enables them to effectively support customers with:
- Technical queries
- Field support
- Customer training
- Equipment repairs
- Equipment modifications and upgrades
- Equipment maintenance
When contacting us, please give us the serial numbers, firmware/software revision of the products being used and what peripheral equipment is connected (if any). A log of the system settings and data outputs is useful.
Maintenance packages are available for Nexus USBL systems; upgraded Nexus 1, Nexus 2 and Nexus Lite systems.
Remote support is available for the Easytrak Nexus by clicking on the button
The majority of problems are due to generator/installation issues or cable and connector failures. When contacting us please provide us with as much information as possible, including model number and serial numbers.
Please remember that lethal, high voltages are used in the equipment so no internal repairs must be undertaken. Only applied acoustics trained engineers should attempt a repair.
In order to return goods to us a Return Materials Authorisation (RMA) number is required.
Please visit our RMA request page where you can find further information and a form which can be completed to begin the process.
For repairs and technical assistance, our service centres in Houston and Singapore may be the first point of contact.
The businesses have vast experience of using applied acoustics’ equipment and carry some stock of spares. They receive regular training and may also have some equipment available for hire.
US Service Centre
1323 Price Plaza Drive
Singapore Service Centre
7 Tuas Basin Link
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Looking for technical support?
Our office hours are 8.30 – 17.00 UK time. After that time telephone calls will be directed to a member of our 24/7 support team.
To contact technical support, please phone +44 (0)1493 416452 or email firstname.lastname@example.org.
Alternatively, please provide your details below and a member of the team will be in touch.