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Homemodulus technologyTechnical support

Technical support

modulus technology carries out all repairs, servicing and technical support for the applied acoustics product range.

Our highly-skilled engineers have years of experience

This enables them to effectively support customers with:

  • Technical queries
  • Field support
  • Customer training
  • Equipment repairs
  • Equipment modifications and upgrades
  • Equipment maintenance

 

Acoustic positioning

 

When contacting us, please give us the serial numbers, firmware/software revision of the products being used and what peripheral equipment is connected (if any). A log of the system settings and data outputs is useful.

Maintenance packages are available for Nexus USBL systems; upgraded Nexus 1, Nexus 2 and Nexus Lite systems.

Remote support is available for the Easytrak Nexus by clicking on the button

Nexus console

 

Sub-bottom profiling

The majority of problems are due to generator/installation issues or cable and connector failures. When contacting us please provide us with as much information as possible, including model number and serial numbers.

Please remember that lethal, high voltages are used in the equipment so no internal repairs must be undertaken. Only applied acoustics trained engineers should attempt a repair.

Returning equipment

In order to return goods to us a Return Materials Authorisation (RMA) number is required.

Please visit our RMA request page where you can find further information and a form which can be completed to begin the process.

Regional centres

For repairs and technical assistance, our service centres in Houston and Singapore may be the first point of contact.

The businesses have vast experience of using applied acoustics’ equipment and carry some stock of spares. They receive regular training and may also have some equipment available for hire.

US Service Centre

Address
c/o Subsea Technologies Inc.
1323 Price Plaza Drive
Katy
Texas 77449
United States

Singapore Service Centre

Address
c/o Sea and Land Technologies Pte Ltd
7 Tuas Basin Link
Singapore 638761
Singapore

Looking for technical support?

Our office hours are 8.30 – 17.00 UK time. After that time telephone calls will be directed to a member of our 24/7 support team.

To contact technical support, please phone +44 (0)1493 416452 or email techsupport@modulustechnology.com.

Alternatively, please provide your details below and a member of the team will be in touch.

    MiniPods
    Positioning Beacons
    Release Beacons
    Easytrak USBL Systems
    Sub-Bottom Profiling